Help Center
Everything about running scans, reading your report and monitoring your AI visibility — 25 guides across 7 topics.
Getting started
Run your first scan and understand what RankedByAI does.
An overview of RankedByAI: AI visibility scans, weekly monitoring, and how the pieces fit together.
Step-by-step guide to running a free AI visibility scan and reading the report it produces.
How to go from a one-time scan to a private dashboard with automated weekly re-scans.
Understanding your report
Grades, mention rate, competitors, citations and the website diagnosis.
How the A–F grade is computed from your mention rate, and what a realistic target looks like.
How the competitor table is built from AI answers and how to use it.
What the Citation Gap is, how cited sources are extracted from AI answers, and how to close the gap.
Every check in the AI-readiness audit: what it tests, why it matters, and how severities work.
How diagnosis findings become page-level prescriptions, and how the mark-done → re-check loop verifies your fixes.
Managing prompts
Control exactly which buyer questions your scans ask.
The 29 buyer-question templates, the 3 AI channels, and how ~90 samples per scan are collected.
Managing your prompt set from the dashboard: adding custom buyer questions, tagging, enabling and disabling.
AI-generated prompt suggestions, searching and filtering prompts, and exporting prompts or answers as CSV.
Accounts & workspaces
Magic-link sign-in, workspaces and dashboard access.
How passwordless sign-in works, why there are no passwords, and what to do when the email doesn't arrive.
How workspaces group brands and dashboards under one account, for agencies and multi-brand businesses.
Private token links, report links, the demo dashboard, and safe ways to share your results.
Notifications & settings
Email reports, alerts, PDF export and languages.
The weekly report email and mention-rate alerts: what each contains and how to turn them on or off.
Exporting a report as PDF, how permanent report links behave, and which format to use when.
The six supported languages, how URLs encode language, and what is and isn't translated.
Methodology & FAQ
How scans work under the hood, honest coverage limits, and common questions.
The full scan pipeline: question templates, the three Grok channels, answer parsing, mention attribution and citations.
Exactly which AI channels scans query today, what is not covered, and why the results still generalize.
How SOV, sentiment classification and trend history work on monitoring dashboards.
What data RankedByAI collects and stores, how long reports are kept, and how to get data removed.
The AI Agents panel uses public signals, not your server logs. If your site runs on Cloudflare, here is how to see actual AI-bot requests yourself.
Quick answers to the most common questions about scans, grades, monitoring and the beta.
API & MCP
Read your visibility data programmatically: REST API v1 and the MCP server.
Still can't find the answer?
Email support@zalize.com — or run a free scan: every metric in the report comes with its own explainer.
Contact supportPrefer to just see your own data?
Run a free scan — no signup — and read the report side by side with these guides.
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