A workspace groups everything that belongs to one brand or client: its scans, its monitoring dashboard, its prompt set, its settings.
The model
- Account — you, identified by your email (magic-link sign-in).
- Workspace — a container for one brand's monitoring. Your account can have several.
- Dashboard — the monitoring view inside a workspace, with its scan history and trend data.
If you monitor a single business, you'll likely never think about workspaces — your account has one and everything lives there. Workspaces earn their keep when you run multiple brands:
- an agency monitoring several clients keeps each client in its own workspace, with separate prompt sets, trends and email settings;
- a business with distinct sub-brands (different names customers actually use) scans and monitors each one separately, since AI answers treat them as different entities.
Working with workspaces
From your account home at /app you can see your workspaces and switch between them. Each workspace's dashboard, prompts and settings are fully independent — disabling a prompt or changing notification settings in one client's workspace never affects another.
Why separate brands need separate workspaces
A scan measures one brand name. Mixing two brands into one dashboard would make the mention rate meaningless — half the questions would "fail" simply because they were about the other brand. Keep one brand per workspace and compare them side by side from your account instead.
Beta limits
Workspace roles and team invitations are not yet self-serve — a workspace currently belongs to the account that created it. If you need to hand a workspace to a different email or share it with a teammate, contact support@zalize.com. For read-only sharing, the dashboard link itself works — see Dashboard access and sharing.